Privacy and Cookie Statement

Why we capture data

January 1, 2022

Your privacy is of great importance to Masterscout. We therefore comply with the relevant laws and regulations on privacy, including the General Data Protection Regulation (further: AVG). This means that we:

  • Clearly define our purposes, before we process your personal data, through this privacy statement;
  • Store as little personal data as possible and only the data necessary for our purposes;
  • Explicitly request consent to the processing of your personal data, should consent be required;
  • Take necessary security measures to protect your personal data. We also impose these obligations on parties who process personal data for us;
  • Respect your rights, such as the right to access, correct or delete your personal data processed with us.

Your information is safe with us and we will always use it properly. In this privacy statement, we explain what we at the app Masterscout do with information we learn about you.

If you have questions or want to know exactly what we track about you, contact Masterscout.

Your Account
Certain areas of our app require you to register first. You must then provide information about yourself and choose a username. With that, we create an account where you can log in with that username and a password of your choosing. Our app gives you access to a personal account where you can set up, specify and change things for the app yourself.
We use your:

  • NAW data
  • Phone number
  • Email address
  • Gender
  • Date of birth
  • Profile photo
  • IP address

We do this based on your consent. We keep this information until you cancel the account. We keep this information so that you don't have to keep entering it in the app and so that we can contact you more easily if necessary. You can edit information through your account whenever you want.

Sending newsletters
We have a newsletter and you will automatically be added to the list of subscribers. In the newsletter you will read news, tips and information about our products and services. For this we use your:

  • NAW data
  • Email address

We do this based on your consent. We keep this information, until you cancel the subscription.

The newsletter is sent by mail monthly. Newsletter content includes the following:

  • Informing users about news regarding Masterscout.

You can unsubscribe from the newsletter at any time. Every newsletter contains an unsubscribe link.

Purchasing credits
Some things at Masterscout work with credits, which you have to purchase in advance, and where we use your personal data to handle the purchase and to register the credits. We use your:

  • NAW data
  • Phone number
  • Email address
  • Payment details
  • Date of birth

We do this based on your consent. We keep this information until your order is completed. We retain certain customer data for longer in connection with the statutory tax retention obligation.

Statistics and profiling
We keep statistics about the use of our app. With these statistics, we improve our app to show only relevant information, for example. We may combine your personal data to learn more about you. Of course, we will respect your privacy at all times. If you do not want this, you can always notify us. For this we use your:

  • NAW data
  • Email address
  • Gender
  • Date of birth

We do this based on your consent. We keep this information, for six weeks.  

Location data
Sometimes it is necessary for our app to find out where you are. We then ask separately if we are allowed to know this and only if you then give permission, we get this information.

For this service, we use the navigation and location software on your phone, tablet or computer. We have no control over what the makers of this software (such as Google or Apple) do with it. So always read their privacy statements as well.

App store
Our app Masterscout must be downloaded through Apple or Google's app store or can be accessed through your computer or phone's web browser. We have no control over what these companies do with your personal information. So always read their privacy statements as well.

Disclosure to other companies or institutions
With the exception of the parties necessary to provide the services mentioned above, we do not under any circumstances disclose your personal data to other companies or institutions, except if we are required to do so by law (for example, if the police require it in case of suspicion of a crime). 

We keep statistics on the use of our app.

Our app includes social media buttons. With these, the operators of these services collect your personal data. 

Our app uses cookies. Cookies are small files where we can store information, so you don't have to fill it in every time. But they also allow us to see that you are visiting us again.

You can disable cookie placement through your browser, but some things about our app will no longer work properly.

We have made agreements with other companies that place cookies. However, we do not have full control over what they themselves do with the cookies. So please read their privacy statements as well.  

Google Analytics
We use Google Analytics to track how visitors use our app. We have a processing agreement with Google. This contains strict agreements about what they are allowed to track. We have not allowed Google to use the obtained Analytics information for other Google services. We do not allow Google to anonymize IP addresses.

Security of personal data is very important to us. We ensure that your data is well protected with us. We constantly adjust the security and pay close attention to what can go wrong.

Changes to this privacy statement
When our app changes, we naturally have to update the privacy statement as well. So always note the date above and check regularly for new versions. We will do our best to communicate changes to you.

Your rights
If you have questions or want to know what personal data we hold about you, you can always contact us. Please see the contact details below.

You have the following rights:

  • Get an explanation of what personal data we have and what we do with it;
  • Insight into the exact personal data we hold;
  • Getting errors corrected;
  • Having outdated personal data deleted;
  • Having personal data transferred to another party;
  • Withdrawal of consent;
  • Limit a particular processing;
  • Object to a particular use.

Please make sure you always clearly identify who you are so we can be sure we are not modifying or deleting data from the wrong person.

In principle, we will comply with your request within one month. However, this period may be extended for reasons related to the specific rights of data subjects or the complexity of the request. If we extend this deadline, we will notify you in a timely manner.

If you would like to file a complaint about the use of your personal data, please email [email protected]. We will address any complaint internally and communicate this further with you.

If you feel we are not helping you in the right way, you have the right to file a complaint with the regulator. This is called the Personal Data Authority.

Contact details
Masterscout BV
Ceresstraat 13
4811 CA Breda
E-mail address: [email protected]
Phone: 0620602148

Chamber of Commerce number: 83848347